A garage door company that is run like a dispatch operation, because that is what it is.
Most garage door calls are urgent in a small way. Nobody plans for a spring to go, and the door usually fails with a car behind it. What matters in that moment is simple: somebody picks up, somebody turns up, and the price is what you were told it would be.
That is the whole of our approach. We keep one line for the entire state, staffed by dispatchers rather than an answering service, and we put the technician who is actually nearest on the job rather than the one who happens to be free on the radio.
A homeowner calls three numbers and takes whoever calls back first. The company that answers on the first ring wins the work, and the company that promises a window it cannot keep loses the customer for good. So we run the phones properly. Calls are answered around the clock, jobs are assigned on live technician location, and the dispatcher will tell you no if nobody can reach you tonight instead of booking you in and hoping.
The address, the technician, the times, what was done and what it cost. It protects you if something needs revisiting, and it is the reason property managers and community associations can work with us without chasing paperwork afterwards.
We cover Texas from one number. We are busiest around San Antonio, Austin, Houston and the Dallas Fort Worth metroplex, and we take work well outside those areas. If you are somewhere thin, the dispatcher will say so on the call rather than let you wait in for a van that is three hours away.
Homeowners, mostly. Alongside them, property managers with a portfolio of doors, and community associations who would rather residents had one number to call than a list of names on a noticeboard. The work is the same either way. The difference is only in who gets the paperwork.
A dispatcher, at any hour, not a voicemail box and not a form that goes nowhere.
The technician tells you what the door needs and what it costs before starting work.
Every technician who turns up is covered, and we will send the certificate to anyone who needs it on file.